Duties and Taxes

I was charged duties and taxes by customs for something purchased online. Why wasn’t that included as part of the overall shipping costs?
Duties and taxes are not included in the price of the goods you purchase online.
When purchasing goods online, some or all of these goods may not originate in the country you reside in.
When goods are not shipped domestically (within your country) or within a single customs union, such as the European Union, you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
To ensure the DHL courier can deliver your goods in shortest possible transit time, when we enter your country, DHL pays the customs authority immediately on your behalf for any duties and taxes that are due on the goods.
DHL only releases the goods to you upon the full repayment of any duties and taxes that were paid on your behalf.

Why do I need to pay customs duty?

Although you ordered and purchased the goods online, the goods are still subject to an import procedure to clear the shipment through customs. Clearance depends on:

• The country of origin
• The value including transport charges
• The quantity of goods

The country of origin The value including transport charges The quantity of goods Each country has its own customs laws and the duties for different types of goods and values are set locally. DHL, like any other international transportation company, must adhere to local customs legislation and so DHL pays duties on the receiver’s behalf to clear shipments on arrival.

When making my purchase it stated the price includes shipping costs. Why was I asked by DHL to pay additional charges to have my package delivered?
You will not be paying to DHL any further shipping costs. Rather, you will be asked instead to pay customs duties, taxes and other import charges related to customs clearance in your home country, as per local regulations.

Tito Ciccarese is an eclectic flautist, a capable performer in the Chamber Music field mainly thanks to the invaluable advice of Maestro Guido Corti. Born in Cesena in 1961, Ciccarese began his studies with Giovanni Gatti in his city’s conservatory, where he graduated brilliantly. He then perfected his technical and musical abilities with renowned flautists such as William Bennett, Auréle Nicolét, Patrick Gallois, and Jànos Bàlint. He has been a founding member of a number of chamber ensembles, with which he has performed many of the most important compositions for his instrument. His artistic activity is not limited to that which has already been seen and heard; his strong and original ambition has led him to explore unpublished repertoires and to establish unusual instrumental line-ups, as proved by the over 850 concerts performed in over thirty years of artistic activity. His innovative spirit has brought him to start cooperations with living composers, who have dedicated insturmental pieces to him, all performed for the first time ever.

Warranty

Summation of Standard Warranty Coverage:

 All products come with a 2 year Warranty

 Product Quality Guaranteed

 Secure Delivery of Products Guaranteed

 Products are warranted to be free of Defects

Warranty Terms and Specifications

Following is the terms of warranty of GMIC for all goods and services rendered relating to agents, dealers,specialist shops and general customer services.

 1. Product Quality Guarantee:

The company guarantees the production of its products and application of services and marketing to the highest standards. Our customers are guaranteed their full statutory rights of warranty up to and until two years from the date of product purchase.

2. Secure Delivery of Products:

The company guarantees delivery of ordered merchandise with the use of quality packaging materials. If the merchandise is delivered with damaged or corrupted packaging and upon opening the goods are found to be damaged or tampered with in any way please immediately return said goods to the company by courier service and contact our customer service staff quoting all receipt numbers for prompt replacement of goods. Any merchandise damaged or defective in any way caused by mishandling by any courier company shall not make GMIC liable for replacement.

3. Product Defects:

     (I) Defects attributable to the manufacturer

If upon receipt or use of product any defect or irregularity is found which can only be attributable to the company's manufacturing process, then following contact with our customer service staff, we will replace said product with the same model or its equivalent upon agreement with purchaser.

      (II) Defects attributable to the customer

GMIC is not liable for any costs of replacement or repairs of goods with defects or damages caused by the customer. GMIC offers a paid for complete maintenance and repair service to all its customers.

      (III) Defects caused by force majeure

GMIC is not liable for failure to perform the company's obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

4. Other:

Warranty service may be initiated by contacting GMIC directly at :This email address is being protected from spambots. You need JavaScript enabled to view it.
A receipt showing the date of product purchase must be submitted to verify the warranty is still active.
Terms and conditions of warranty and specifications may be amended at any time and without prior notice.

The 2nd Biannual Canadian Flute Convention

the University of St. Michael's College in the University of Toronto from Thursday, June 18 to Sunday, June 21, 2015.

GUO MUSICAL INSTRUMENT CO.     booth no.B2

Repair and Replacement Guarantee

 G.M.I.C has built its reputation by producing instruments that exceed consumer expectations for quality and durability. Should you find any malfunction of the instrument, as manufacture fault or damages not caused by vandalism within 7 days of product arrival, G.M.I.C will replace it for you absolutely free. If you find problems that are not caused by human factors within 12 months, we will repair it for free.

 GMIC 以經久耐用的高品質樂器，不斷超乎顧客的期待。若您的樂器自收到日起，7日內發現任何因製造過程中產生的瑕疵或非人為破壞所產生的故障，我們將完全免費為您替換新品。若在收到新品後的12個月內有任何非人為蓄意造成的故障,我們將免費為您提供維修服務。

 Guarantee Conditions

 1.     Should you experience any problems with your instrument, please email us for advice.   (This email address is being protected from spambots. You need JavaScript enabled to view it.) 

 2.     In the unlikely event that your instrument is experiencing a problem and you need to return it to us then; please ensure your instrument is packaged well, with packing materials to protect it, as we cannot be held responsible for any damage incurred in shipment. We recommend you obtain insurance when sending the instrument to cover any loss or damage that might occur in transit.

若您的產品或零件在使用中，發現任何因製造過程中產生的瑕疵，請立即以電子郵件與我們聯絡，我們將依維修服務條款免費維修。

請務必將您的返修品妥善包裝並放置必要之緩衝包材。在任何情況下，運送過程中因天然災害及無法抗拒之因素，如運送碰撞等所造成的商品毀損，則不在本保固範圍內。為確保您的權益，建議您在寄回返修品的同時一併購買貨物保險。

3.     Please note that our Guarantee does not cover the following: where the defect is caused by improper use or contrary to normal usage, breakages due to excessive force, misuse, negligent handling, failure to observe normal operating procedures or damage caused by attempted repairs that are neither carried out, nor authorized by us.

 保修期內，產品若違反維修服務條款，如人為破壞、未依正常程序使用或者自行維修所造成的故障或損毀，均不在保固範圍內。

 4.     In the event that the instrument is experiencing a problem covered by the guarantee, all postage and packaging costs are incurred at the expense of the purchaser.

所有來回運送所產生的運費需由買方負擔

 5. In the event that an instrument needs to be repaired or replaced, G.M.I.C aims to deal with the issue in the shortest possible time. If urgent repairs are required, please email us for advice before your delivery. If a replacement is offered then it will be subject to stock availability.

為提供您最好的維修品質，維修期將視故障狀況而定。若有緊急維修之需求，請在寄送維修品前來信告知，以利安排檢測維修。返修品經評估後需更換新品，將視庫存狀況寄出。

 6.     The purchaser may not assign claims under this guarantee to any third parties. If the item is sold or transferred to another person or entity this guarantee will cease immediately upon transfer.

本維修保固條款不可轉移至第三方。一經轉移即刻失效。

 7.     Consumable items, cases, zippers, bags, cleaning cloths, pads, cleaning rods and other small accessories are excluded from this guarantee.

 產品配件，如木盒、外袋、清潔布、皮墊、通條等，皆不在保固之內。

 Our obligation under this guarantee is subject to the condition that the purchaser completes the guarantee card attached to this form with the repaired instrument, indicating the model number any serial number and the purchase date.

 買家必須連同維修表及返修樂器一併寄回,並註明品名,序號和購買日期,此條款始得生效。

 8.     The repair flute will return by EMS shipment system; any other shipping companies are available upon requests ONLY with an early notice.

 維修品寄還均使用EMS，若因其他因素需以其他貨運公司寄送，則需提前通知。若未依程序作業，本公司恕不受理。

 9.     Instruments returned for repair under this guarantee must be sent with postage paid to the pay pal account shown on return card. Instruments shipped back to the purchaser is ensured whole package with sufficient packing materials.

 樂器之返修品需先預付郵資至以下的pay pal帳號。本公司保證運送過程中對您的返修品給予最好的包裝保護。

IMPORTANT

FOR MORE OPTIONS OF CARRIER, PLEASE FIND THE LINKS BELOW:

若您需要其他貨運服務，請參考以下網址

DHL: http://www.dhl.com.tw/en.html

UPS :http://www.ups.com/           

 Overseas customers should use PayPal to pay the above amounts. Please remit to:

海外顧客請使用PAYPAL支付郵資, 請匯款至

 This email address is being protected from spambots. You need JavaScript enabled to view it.

 IMPORTANT

 PLEASE NOTE THAT IF A PROBLEM OR DEFECT IS NOT COVERED BY THIS WARRANTY WE WILL EMAIL YOU TO ASK WHETHER YOU WOULD LIKE US TO GET A QUOTE ON RECTIFYING THE PROBLEM.

 ALL CHARGES MUST BE PAID IN FULL PRIOR TO RETURN OF THE INSTRUMENT.

 請注意: 請於維修品寄出前先確認保固期限,若您的維修品經確認後不在保固內,本公司將以電子郵件聯絡您,並按故障情形報價。請注意所有產生之費用一律需在本公司寄返樂器前結清。

 IMPORTANT

 PLEASE ENCLOSE THIS RETURN CARD WITH YOUR INSTRUMENT AND ENSURE YOU HAVE COMPLETED ALL DETAILS. THANK YOU.

本附錄請詳細填寫後，連同返修品寄回

Instrument details

Instrument: ..........................................................................

Model: .................................................................................

Purchase Date: ....................................................................

Serial Number: ....................................................................

Details of problem: ..............................................................

.............................................................................................

.............................................................................................

.............................................................................................

Customer details

Name: .................................................................................

Address:...................................................................................

Phone number....................................................................................

I agree to be bound by the terms and conditions of this Guarantee as defined in the attached Guarantee Conditions and Return Card.

.............................................................................................

Signed / Date

42ND ANNUAL NATIONAL FLUTE ASSOCIATION CONVENTION

2014 reddot Honourable Mention

Prize-winning detail solution:Tocco Flute is successful in the Red Dot Award 2014

With the Tocco Flute,  Guo Musical Instrument Co. succeeded in winning over the Red Dot jury. The 40 international design experts evaluated 4,815 entries from 53 countries in this year’s Red Dot Award: Product Design. The Tocco Flute by Guo Musical Instrument Co. received an Honourable Mention, which honours particularly well-executed aspects of design work.

On 7 July 2014, the highlight of the internationally renowned product competition will be celebrated in Essen, Germany: the presentation of the acclaimed seal of quality during the traditional Red Dot Gala and subsequent Designers’ Night. On that evening, roughly 1,200 guests from around the world gather in Essen in order to experience the awards ceremony. In the course of the party in the Red Dot Design Museum Essen, the winners’ exhibition will also be opened, presenting the award-winning product Tocco Flute to a wide audience for four weeks before it enters the museum’s permanent exhibition.

A New Concept in Flute Design- Tocco Flute

Prof. Dr. Peter Zec, initiator and CEO of Red Dot, on the decision process in the Red Dot Award: “The 40 experts assessed the quality of the entries with the utmost care and attention. Due to their backgrounds, they also assessed the special cultural aspects of the designs from 53 countries. But only the best products receive an award from the jury. This is especially reflected in the percentage of successful entries in the Red Dot Award, which is much smaller in contrast to other international design competitions. Therefore, the winners can be proud of their achievements – with their entries, they stood out from the rest and were able to pass the test in front of the critical eyes of the experts. This success will be perceptible during the Red Dot Gala, when the laureates will receive the recognition of the international audience.”

The award-winning products in the Red Dot Design Museum Essen

With around 2,000 exhibits spread over an area of more than 4,000 square metres, the Red Dot Design Museum houses the largest exhibition of contemporary design worldwide. The award-winning products from the Red Dot Award: Product Design 2014 will be presented in an impressive special exhibition from 8 July to 3 August 2014. Since touching and testing is expressly encouraged in the hands-on exhibition, visitors experience the current best achievements at close quarters in “Design on Stage”. This way, design enthusiasts can find out about the trends in international product design and assure themselves of the quality of  Tocco Flute by Guo Musical Instrument Co.

The Red Dot Design Award

With the Red Dot Design Award, the Design Zentrum Nordrhein Westfalen created an internationally renowned product competition. Its prize, the Red Dot, has established itself worldwide as one of the most sought-after quality marks for excellent design. The Design Zentrum Nordrhein Westfalen displays the award-winning products in the Red Dot Design Museum Essen for at least one year.

In order to appraise the diversity in the field of design in a professional manner, the Red Dot Design Award breaks down into the three disciplines Red Dot Award: Product Design, Red Dot Award: Communication Design and Red Dot Award: Design Concept.

Further information at: www.red-dot.de/press

Guo Musical Instruments Co.

www.guoflute.com

AUSTRALIA

  Wombat Woodwind & Brass
  Tel:1-800-246-228 , 03-9419-7337
  Fax:03-9419-7225

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Brazil

SOSaxofones
Telephone: +55 21 99983-3532
Address: 22240006 Rio de Janeiro, Rio de Janeiro

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FRANCE

Daniel PAUL
Tel:05-6523-8219

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GERMANY

   Michael Dürk

   Holzblasinstrumente
   Birkengässchen 1
   55411 Bingen am Rhein
   +49-(0)6721-187 887 1

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HONG KONG

V Music co.
Tel:852-3168 2175
Fax:852-3168-2176

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Professional Music Service Co. Ltd

  Sandy Chu
  Unit H, 8/F, Ka Ming Court, 688-690 Castle Peak Road, Cheung Sha Wan, Kowloon, Hong Kong
  TEL:852 2760 0432
  FAX:852 2761 3060
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IRELAND

SPECIALIST FLUTE REPAIRS
Tel:065-707-9795

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NETHERLANDS

De Fluitstudio
Neveritaweg 15 N ,atelier N13,
1033WB,Amsterdam
Tel:+31020-682 3929
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TURKEY

Yanflut.com 
Address: Kemankes Mah. Mumhane Cad. Fransiz Gecidi B Blok No:13 Karakoy, Beyoglu - ISTANBUL 34425 TURKEY.
Phone: +90 212 485 77 22

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 USA

GEORGIA

Alan Horn Flute Dynamics

Tel:770-267-4747
Web | Email 

MASSACHUSETTS

Professional Flute Repair

Tel:770-267-4747
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Williams Handmade Flutes

Tel:781-643-8839
Fax:781-643-1949
Web

Flutistry Boston
801A Tremont St
Boston, MA 02118
617.519.8966  
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PENNSYLVANIA

Malarskey Woodwinds

Tel:610-294-3114
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CALIFORNIA

Deitch’s Woodwind Workshop

Tel:415-221-2735
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MICHIGAN  

Flute Specialists, Inc

Tel:248-589-9346
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ARIZONA

Mike Nye Instrument Repair
943 East Guadalupe Road Tempe, AZ 85283"
Tel: 4807523260

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